Accessibility statement for the website on OP Financial Group’s year

This accessibility statement applies to the website provided by OP Financial Group. The service is the online service for companies of OP Financial Group.

OP Financial Group comprises OP Cooperative, its Group companies (such as OP Corporate Bank plc, OP Mortgage Bank, Pohjola Insurance Ltd and OP Life Assurance Company Ltd), OP Cooperative's member banks, OP Bank Group Pension Foundation, and other existing and future companies, entities and foundations, over which at least one of the aforementioned organisations alone or together exercises control. 

Self-assessments have been performed with regard to the accessibility of the website. The following systems have been used in the self-assessments: 

  • Accessibility on desktop computers has been tested using the Chrome web browser and NVDA screen reader software. 

Digital accessibility is regulated by the Finnish Act on the Provision of Digital Services. 

This accessibility statement was created on 22 February 2022 and last updated on 13rd March 2023. 

Accessibility of the digital service

The website is partially compliant with the requirements. Non-compliance with requirements and applicable exemptions are listed below. The content mainly consists of text and images that can also be accessed by assistive technologies. 

Non-accessible content

Content doesn’t reflow correctly in all parts of the website when the user resizes or zooms text, and not all content is accessible. 

1.4.4. Resize Text

PDF documents

The review and data balance sheet in PDF format meets the accessibility requirements. The website also contains other attachments (OP Financial Group’s annual reporting package, reports by OP Corporate Bank plc and OP Mortgage Bank) that involve accessibility issues.

Accessibility issues that would be a disproportionate burden to fix

The annual reporting package includes several extensive reports (such as financial statements and board of directors’ reports) that need to be published on the basis of the statutory disclosure obligation and other regulatory requirements. The said PDF files have accessibility issues that would be a disproportionate burden to fix within the required reporting schedule.

Accessibility feedback

Did you find accessibility issues in our digital services? If you didn’t find an answer in our accessibility statement, please send us feedback.

Give feedback on accessibility

Feedback and processing of personal data

If you haven’t logged in and you don’t enter your contact details, your feedback will be anonymous. A non-logged-in customer may provide their name and email address or phone number if they request us to contact them. We will store information about logged-in customers in our feedback system, including the name and personal identity code of the customer or company representative and the name of the OP cooperative bank whose customer the person providing feedback is. For corporate customers, we also store the company’s name and business ID. If a logged-in customer requests us to contact them, we will also store their phone number or email address. Other details that we will store in our feedback system include the customer’s feedback and the details provided by the customer about the assistive software or assistive devices they are using.

We will use the stored personal data only in feedback processing, to improve customer experience and OP Financial Group’s services. The personal data is processed in the customer data files of OP Financial Group financial institutions.

Read more about personal data processing and see our privacy notices

Supervisory authority

If the website has accessibility issues that are not addressed in the accessibility statement, please send us feedback using the link above. If you provide your contact information in the feedback form, we are required by law to respond to you within 14 days.

If you are dissatisfied with our reply, or if we don’t reply to your feedback at all, you can contact the supervisory authority, the Regional State Administrative Agency for Southern Finland.

Contact information of the regulator

Regional State Administrative Agency for Southern Finland

Accessibility Control Unit
Tel. (switchboard) 0295 016 000